A year ago most companies were still experimenting with AI. Today many are rebuilding whole workflows around it. Logistics firms report faster routing, while customer service teams are handling more requests with the same staff.

What happened

The gains are real, but so are the growing pains, from unreliable answers to new security risks.

Why it matters

The companies doing best are the ones treating AI as a tool for people rather than a replacement for them.

Key facts

• A year ago most companies were still experimenting with AI. Today many are rebuilding whole workflows around it.

• The gains are real, but so are the growing pains, from unreliable answers to new security risks.